Cox Communications “quality challenged” internet connection (of Cats and Cox)

Outdoor internet connection provided to Hermitage Cat Shelter, in Tucson, Arizona

NOTE: THIS LETTER HAS NOT BEEN SENT, IN HOPE OF RESOLVING THIS ON A LOCAL LEVEL.

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Patrick J. Esser, President
Cox Communications
1400 Lake Hearn Drive
Atlanta, Georgia 30319

The Hermitage Cat Shelter is dedicated to the shelter, protection, and care of homeless cats, especially those that are often not considered adoptable by other organizations. We are both an adoption facility and long-term sanctuary for those felines who are “adoption-challenged.” including felines who are FIV or FeLV-positive, and other types of chronic health issues. All of our kitties roam free within 8,000 sq ft of outdoor/indoor living space. (Mission Statement)

To that end, we rely heavily upon the internet to carry out our mission. Approximately a year ago, The Shelter contracted with Cox Communications here in Tucson, Arizona, to install internet access for the shelter. We have 4 hard wired connections, and a laptop in use, using a central router. Because the way things we’re done, we have a cable modem and laptop (wifi) in one building, and the wifi and hardwired router in another. Because the distance is too great, the laptop cannot connect to the router in the next building, even though it sits a few feet from the cable modem. All of this goes through a single connection from the outside.

When we often have inclement weather during our monsoon season, or extremes in temperature, we experience frustrating and severe outages. Why? Because the technician who installed this took several short cuts (see photo, attached) and obviously has no pride in their work.

We are committed to providing the best opportunity available to the cats under our care. But is Cox committed to doing the right thing and fixing the poor installation quality that was performed?